Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.
Table of Contents
Introduction
Welcome to Blue9 Digital Studio ("Blue9," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.
Company Information
- Location: Dhaka, Bangladesh
- Email: contact@blue9.org
- Website: https://blue9.org
Information We Collect
We collect various types of information to provide and improve our services to you. The information we collect falls into the following categories:
Personal Information You Provide
When you interact with us, you may voluntarily provide personal information, including:
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and profile details
- Business Information: Company name, job title, and industry
- Project Information: Project requirements, specifications, and related documents
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
- Communication Data: Messages, emails, and feedback you send to us
Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Location Data: General geographic location based on IP address
- Referral Data: The website or source that referred you to our site
Cookies & Tracking
We use cookies and similar technologies to enhance your experience and analyze site usage.
Analytics
We use analytics tools to understand how visitors interact with our website.
How We Use Your Information
We use the information we collect for various purposes to provide, maintain, and improve our services:
Service Delivery
- • Process and fulfill your service requests
- • Communicate with you about projects and deliverables
- • Provide customer support and respond to inquiries
- • Send project updates, invoices, and administrative notices
Improvement & Development
- • Analyze usage patterns to improve our website and services
- • Develop new features and service offerings
- • Conduct research and analysis to enhance user experience
- • Test and troubleshoot new products and features
Marketing & Communication
- • Send newsletters and promotional materials (with your consent)
- • Inform you about new services, features, or updates
- • Personalize your experience and content recommendations
- • Conduct surveys and collect feedback
Security & Compliance
- • Protect against unauthorized access and fraud
- • Enforce our terms of service and policies
- • Comply with legal obligations and regulations
- • Respond to legal requests and prevent harm
Information Sharing
We are committed to protecting your privacy and do not sell your personal information. However, we may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Cloud hosting providers (AWS, Google Cloud)
- Payment processors (Stripe, PayPal)
- Email service providers
- Analytics platforms
- Customer relationship management (CRM) tools
Legal Requirements
We may disclose your information when required by law or in response to valid legal requests, such as:
- Court orders or legal processes
- Government or regulatory agency requests
- To protect our rights, privacy, safety, or property
- To investigate potential violations of our terms
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and any choices you may have regarding your information.
Our Commitment
We never sell your personal data to third parties for marketing purposes. All third-party service providers are contractually obligated to protect your information and use it only for the specified purposes.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Encryption
SSL/TLS encryption for all data in transit. AES-256 encryption for data at rest.
Access Control
Role-based access controls and multi-factor authentication for all systems.
Infrastructure
Secure cloud infrastructure with regular security audits and monitoring.
Security Practices
- Regular security assessments and penetration testing
- Employee security training and awareness programs
- Incident response procedures and breach notification protocols
- Regular software updates and security patches
- Secure backup and disaster recovery systems
- Compliance with industry security standards
While we implement extensive security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. We respect and support these rights:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Restrict Processing
Request limitation of how we use your personal information.
Right to Data Portability
Receive your data in a structured, commonly used format.
Right to Object
Object to processing of your personal information for certain purposes.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services.
Important Notice
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
Third-Party Services We Use
- Google Analytics: Website analytics and traffic analysis
- Stripe/PayPal: Payment processing
- AWS: Cloud hosting and infrastructure
- GitHub: Code repository and version control
- LinkedIn, Twitter, GitHub: Social media integrations
Each of these services has their own privacy policy governing the use of your information. We encourage you to review their respective policies.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
When data is no longer needed, we securely delete or anonymize it. In some cases, we may retain anonymized data for statistical purposes without time limitation.
International Transfers
As a company based in Bangladesh serving clients globally, your information may be transferred to and processed in countries other than your country of residence.
Data Transfer Safeguards
When we transfer personal information internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by relevant authorities
- Data processing agreements with all service providers
- Encryption of data during transfer
- Compliance with applicable data protection laws
Primary Location
Data is primarily stored and processed in secure data centers located in Asia and Europe.
Compliance
We comply with GDPR, CCPA, and other applicable international privacy regulations.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Parental Notice
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our records.
If we become aware that we have collected personal information from anyone under the age of 16 without verification of parental consent, we will take immediate steps to delete that information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
How We Notify You
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications for significant changes (if you've provided your email)
- Displaying a prominent notice on our website
- Requesting renewed consent where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Version History
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us.
Email Us
privacy@blue9.org
For privacy-related inquiries
General Contact
contact@blue9.org
For general inquiries
Mailing Address
Blue9 Digital Studio
Dhaka, Bangladesh
We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate so in your communication.